Warranty Policy

At Keonjinn, we are committed to delivering products that combine thoughtful design, reliable performance, and long-term durability. Every mirror, cabinet, and bathroom solution is built to support your daily routines with confidence.

This Warranty Policy outlines the coverage provided for Keonjinn products and how we support you if an issue arises after purchase.

Standard Warranty

Keonjinn provides a 2-Year Limited Warranty starting from the date of delivery.

This warranty covers manufacturing defects in materials and workmanship under normal use, including:

· LED lighting malfunctions not caused by external damage

· Electrical component failures under normal use

· Defogger system performance issues

· Structural or frame defects

· Manufacturing-related glass or assembly issues

In addition, all products include 5 years of technical support, providing guidance, troubleshooting assistance, and product care support throughout the product lifecycle.

Extended Warranty

For additional peace of mind, you may choose to purchase an Extended Warranty Plan at checkout for a small additional fee.

This plan extends your protection beyond the standard warranty period and provides continued coverage depending on the selected option.

Full details of extended coverage will be shown at the time of purchase.

What Is Not Covered

This warranty does not cover:

· Improper installation or misuse of the product

· Accidental damage after delivery

· Unauthorized modifications or repairs

· Normal wear and tear over time

· Cosmetic changes caused by environment or usage

· Damage caused by improper cleaning methods or harsh chemicals

Project & Custom Orders

For custom-made products, bulk orders, and project-based purchases, warranty coverage may vary depending on specifications and order agreements.

These orders may follow tailored warranty terms based on project requirements.

Please contact your sales representative for detailed coverage information.

How to Make a Warranty Claim

If you experience an issue covered under warranty, please contact our support team with:

· Order number or proof of purchase

· Photos or videos of the issue

· A brief description of the problem

We will review your request and provide a solution, which may include replacement parts, repair guidance, or product replacement depending on the situation.

Our Commitment

We stand behind every Keonjinn product. Our warranty reflects our commitment to quality, reliability, and long-term support—helping you feel confident in your space every day.

Contact Us

For warranty support or questions:

Email: service@keonjinn.com
Response Time: Within 24–48 business hours