FAQ
Standard coverage includes a 2-year limited warranty from delivery and 5 years of technical support. Extended warranty plans are available for an additional fee at checkout. Warranty terms may vary for custom, bulk, and project orders. See our Warranty Policy.
Contact us within 7 days of delivery with your order number and photos of the damaged item, outer packaging, and shipping label. We’ll review your case and advise on next steps. Depending on your Shipping Protection purchase, claims may be handled by the protection provider. See our Returns & Refunds Policy.
Standard delivery is estimated at 3–9 business days, including processing and transit. Delivery times may vary. We’ll email tracking details once your order ships. See our Shipping & Delivery Policy.
Most in-stock orders ship within 1–2 business days. Orders are processed Monday–Friday, excluding holidays. Lead times vary for custom, bulk, and project orders—contact us for an estimate.
We do not provide installation services. However, all products include detailed installation instructions, and installation videos are available for many products online. If you need assistance during installation, our customer support team can provide guidance and technical support for up to 5 years after purchase.